The Inmates are Running the Asylum- Alan Cooper

In this book, the inmates are software engineers and they're creating interfaces that are impossible to use. Since they are 'inmates' they are essentially running the world of human experience, the asylum. The software engineers have different goals to the user yet they don't even know it, they just achieve what the software is intended to do.

This image could depict software engineers creating a working product however, it may turn into a UX monster that no-one can use if interaction design isn't included.

The key to solving this is introducing interaction design before programming and partnering them together.

Cognitive friction happens when the difficulty of operation in products is too high for their level of immediate understanding. To omit this, the alignment of user's goals is paramount, most importantly with interaction design, their need to not feel stupid.

High cognitive friction makes people feel frustrated and stupid for failing, or giddy with power at overcoming the extreme difficulty.

We react to cognitive friction by accepting it and being grateful for the features that do work and stick with the minimum functions.

Traditionally complex devices required trained operators. Now we expect amateurs to manage technology far more complex than our parents even faced.

We imagine that it isn't much to ask of users that they grasp the rudiments of how the machines work in order to enjoy their benefits.

What I learnt from this is that interaction design is imperative to the technologically evolving world of human experience. It needs to be introduced from the start and a UX specialist is needed to do so. If not, the results can be catastrophic and can lead to death (the case of the crashing airplane).